Dispatcher Position in Denver, Arvada, Greenwood Village, Englewood, Littleton, Aurora, Lakewood, Highlands Ranch, Lone Tree, Centennial, Parker, Castle Rock, Castle Pines, Larkspur, Sedalia, Palmer Lake, Monument, Black Forest, Gleneagle and Colorado Springs.

Positions Available - Dispatcher


 
Job Title:   Dispatcher
Department:   Service
Reports To:   Service Manager / Office Manager
FLSA Status:   Non-exempt if there are no supervisory duties / Exempt if a supervisor
Prepared By:   Javier J. Hoggard, President/CEO
 


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The essential functions of the Dispatcher are to organize, prioritize and equally divide the incoming customer orders to available Field Technicians. May handle service calls from customers. Utilizes customer service training to educate and assist customers in choosing service and products. Follows company training to ensure prompt and accurate dispatch of incoming orders. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This individual must be willing to pursue and actually participate in continuing education.

Must be familiar with local plumbing codes and be able to speak to company product lines with some degree of accuracy. Must be able to work with technicians to ensure correct completion of job. Must have very pleasant telephone demeanor.

Must be able to utilize phone, phone pager, intercom and fax at a high expertise level.

EDUCATION and/or EXPERIENCE

Required: A high school diploma or equivalent.

A minimum of two years experience including hands on training and or work in telephone sales and or dispatch is required.

LANGUAGE SKILLS

Must be able to read and write English well enough to read and prepare invoices, time sheets, and proposals.

MATHEMATICAL SKILLS

Must be able to successfully complete mathematical aptitude evaluation.

REASONING ABILITY

Must be capable of applying sound business judgment to all decisions.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

Regularly requires sitting, walking, bending, and lifting for prolonged periods of time.

The employee must have a full range of body movements including the use of hands, feet, and fingers to handle or feel objects and must be capable of bending, reaching, and crouching.

Must have command of all five senses sight, hearing, touch, smell and taste. Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business over the telephone for long periods of time.

Must be able to lift up to 30 pounds.

WORKING CONDITIONS:

This position will require working indoors. The employee may be called upon to be in customer or service production sites on an as need to basis. The noise level in the work environment is usually moderate.

Typical workweek is eight (8) to ten (10) hour workdays five (5) days per week with regular weekend work, as well as early and/or late weekday meetings with customers, vendors and staff personnel as needed. This position deals with aggressive personalities in a highly competitive industry and will be stressful.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.