PLUMBING, HEATING & COOLING

Javier and Tegan came to my house today. Needless to say, I was worried about my plumbing issues, but they both put my mind at ease. I showed... read moreJavier and Tegan came to my house today. Needless to say, I was worried about my plumbing issues, but they both put my mind at ease. I showed them my leaks and they traced it back to the source! How awesome is that!?! They didn't put a bandaid on the problem, they FIXED it! Not only did they fix my leaks, but they explained the issues to me in a way that I understood. Both Javier and Tegan were wonderful guys! They were very friendly, professional, and thorough. Patriot Pros, Javier, and Tegan are ROCK STARS! read less

Patriot Pros came out to give an estimate on some plumbing issues and was able to start the job the same day. We had several plumbing issues we needed... read morePatriot Pros came out to give an estimate on some plumbing issues and was able to start the job the same day. We had several plumbing issues we needed taken care of and they completed all of them in 2 days with very little disruption to us. All of the service personnel were courteous, respectful to our home by wearing booties over their shoes and cleaning up after themselves. Some of the reviews said their prices were high. After doing research with a few companies, I disagree with that statement. I did not compare them to Home Depot or Lowes because to us that was comparing apples and oranges. Patriot Pros provides you with great service and an excellent staff that answers the phone and actually returns phone calls. read less

I noticed my water heater spouting water out the top and scheduled an appointment for $69. The Field Manager, Ron came to my home the very same day and... read moreI noticed my water heater spouting water out the top and scheduled an appointment for $69. The Field Manager, Ron came to my home the very same day and I explained to him about the heater. He diagnosed my problem within about 2 minutes and said I needed a new heater. I trust that he knows what he was talking about having 40 years of experience and also the credentialing that Patriot Pros does for their employees.

Ron then showed me the cost to get a new heater (exact same model and a smaller model) purchased and installed. $3,500 and $3,300. He then applied a nice military discount which brought both quotes closer to $3,000.

Now, I am no Plumber nor am I an expert on water heaters, distribution, retail, or installation. That said, 5 minutes on Google and 3 phone calls later, I had 3 new quotes from places around town charging between $900-1,600.

Why on earth is Patriot Pros so expensive?! Do I appreciate the professional demeanor of the technician and the fact the employees are vetted? Absolutely.

That's not the point. The point is, charging customers 2-3 times the amount for the same product/work as provided by competitors is downright gouging and an exploitation...

I'm sure they would have done a great job installing a water heater, but no one should be paying that kind of money for a water heater/install. read less

Complete rip off. Do not use these thief's!!! Went from a leaking toilet ring to a $10000 project. Tried to take complete advantage of aging parents. there is a difference... read moreComplete rip off. Do not use these thief's!!! Went from a leaking toilet ring to a $10000 project. Tried to take complete advantage of aging parents. there is a difference between upselling and stealing from elderly. read less

Very thorough, respectful and clean in their work, the Patriot team exudes the pride in their work that comes from being a small family owned company. They did an outstanding... read moreVery thorough, respectful and clean in their work, the Patriot team exudes the pride in their work that comes from being a small family owned company. They did an outstanding job and follow up with a top notch Quality Assurance visit! read less

Untrustworthy. Late cancellations by them for both of my appointments for alleged "emergencies" which apparently were deemed a higher priority than my scheduled - then rescheduled appointments. This meant taking... read moreUntrustworthy. Late cancellations by them for both of my appointments for alleged "emergencies" which apparently were deemed a higher priority than my scheduled - then rescheduled appointments. This meant taking time off from my work to accommodate them, only to have them again cancel when it was too late to contact another company. They wasted a week of time making false promises which could have been spent finding service somewhere else. You cannot trust what they say. read less

We had Javier Jr. Install a Halo water treatment system. It was challenging because the outlet and floor drain were about 7 feet away from where we needed it installed.... read moreWe had Javier Jr. Install a Halo water treatment system. It was challenging because the outlet and floor drain were about 7 feet away from where we needed it installed. He routed the drain pipe along the wall versus putting it straight across the floor which would have been in the way. He went the extra mile to make it unabtrusive and look very professional...and the Halo has made a huge difference in our water. Plus we love your enthusiasm and love of America. Thanks Patriot! read less

We recently had a plumbing drainage issue at the Parish. Patriot Pros came right out and worked on the problem with its complexities. All fixed! Great service. Great communication. Excellent... read moreWe recently had a plumbing drainage issue at the Parish. Patriot Pros came right out and worked on the problem with its complexities. All fixed! Great service. Great communication. Excellent friendly and knowledgeable staff! read less

I know if Christine mclucas working there it’s the best company. She is very honest.

And always helpful when I have a question she answer back quickly.

Thank you Christine... read moreI know if Christine mclucas working there it’s the best company. She is very honest.

And always helpful when I have a question she answer back quickly.

Thank you Christine you are a good true friend. read less

EXCELLENT! Prompt, friendly, efficient, and clean!

Where to begin....the "pros" came to my house to inspect the sewer line. They charged $374 and then provided an estimate of over $6,100. They then left the cap off... read moreWhere to begin....the "pros" came to my house to inspect the sewer line. They charged $374 and then provided an estimate of over $6,100. They then left the cap off of the sewer line in the basement causing the floor to be covered with...well....sewage. I decided to get a second estimate. I called 99 Rooter and they sent someone over for $175 and found no issues with the pipes. When I showed them the "pros" estimate, his comment was "I wonder how they can sleep at night". Patriot Pros is a total rip-off and should be avoided at all costs, unless you just like paying huge amounts for unnecessary and shody work, then by all means, give them a call. read less

Awesome service and very reasonable prices. The technician (Don) was outstanding.

Had a leak about a foot up from hot water heater. Tech had to replace a 12" piece of half inch copper and two 90's. Patriot pros ended up charging... read moreHad a leak about a foot up from hot water heater. Tech had to replace a 12" piece of half inch copper and two 90's. Patriot pros ended up charging my poor old mother $1000. Complete highway robbery. Called to try to understand how that minimal of work could cost soo much and general manager lady just gave me the runaround. Saying bigger companies have to charge more because they have insurance. Mom and pop companies have insurance too. I expected to atleast be told that they would compensate us a little or do something for us in the future to make the situation right. Usually that's what you do if you wanna keep customers. Got none of that. Just rude general manager lady saying that's the way it is, and they can't do anything for us. Will never use this company again, don't recommend to anybody, and will make sure anyone I know doesn't go thru these guys. Patriot plumbing might want to think about getting a new general manager. She could of handled situation way more professionally. All it would of taken was a " we'll credit you $100, $200 on next trip, or we'll do something to try to make it right. Then you would of had a customer for life and alot of recommendation ' s to friends and family. Instead general manager lady was more concerned with arguing, instead of finding a solution to the problem. Sad choices read less

Great people, quality work and do their best to keep you informed about all options. They care to make sure that their work doesn't leave your house in a mess,... read moreGreat people, quality work and do their best to keep you informed about all options. They care to make sure that their work doesn't leave your house in a mess, and stand by the work they do. read less

If you have a plumbing problem Javier and his team always do excellent work. Quick and efficient and appreciate all the extras they do. When I have Javier... read moreIf you have a plumbing problem Javier and his team always do excellent work. Quick and efficient and appreciate all the extras they do. When I have Javier come out I know I will not only get excellent service but also peace of mind that it will be done right! read less